Refund policy
We want every crystal that leaves our hands to feel like it was meant for you. If something isn't right, we'll make it right.
14-Day Store Credit
If your order isn't a fit — the energy's not what you expected, the size is off, anything — you have 14 days from delivery to request a return for store credit, no questions asked.
- Item must be unused and in its original condition
- Store credit is issued once we receive the item back
- Original shipping cost is non-refundable; return shipping is the customer's responsibility
- Credit is issued as a gift card, valid for 12 months, and usable on any future order
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, we'll always make it right with a replacement. Just email us within 24 hours of delivery with a photo of the item and we'll sort it immediately — no return shipping needed on our end.
What's Not Eligible
- Items marked Final Sale at checkout (used for limited/clearance drops — we'll always tell you upfront)
- Gift cards
- Items returned after 14 days — unused exceptions considered case-by-case, just reach out, we're human
How to Start a Return
- Email sacredheritageorder@gmail.com with your order number and reason
- We'll send you a return label / instructions within 24 hours
- Once received, store credit is issued within 2–3 business days
Exchanges
Prefer a different stone or size? Let us know when you request your return — we're happy to hold the item you want while your return is processed.
Questions before you buy? Message us anytime — we'd rather answer them now than have you wonder later.